

Le fournisseur d'énergie belge Luminus veut consolider le succès d'Outbound
Le marché belge de l'énergie est hanté, où Luminus est l'un des plus grands acteurs. Outre la hausse des prix du gaz ...
More informationVodafoneZiggo was the 'launching customer' of Salesdock Outside in 2019. The agents who are on the road every day use it with great enthusiasm. Since then, the collaboration has expanded and other departments within VodafoneZiggo are also embracing Salesdock in their daily process. We spoke to Jouke Koedijker, Sales Manager of the Outdoor Experience Team.
“Salesdock did not even have its own office space yet when they got in touch," Jouke says with a laugh. That Salesdock was still in its early stages at the time, Jouke actually saw as an advantage. "The fact that Salesdock Outside was still in its build up phase ment we could get involved in the development of the product. In the beginning, I spent many hours brainstorming with Nick ten Cate, CTO, and Mark to come up with the ideal picture. And that worked out very well”.
To ensure that Salesdock Outside matched the behaviour of salespeople in the field as closely as possible, the design phase also made extensive use of the expertise of VodafoneZiggo and its sales partners. Salesdock UI/UX designer Suzanne walked along to test the user experience in practice. That way, the wishes of the daily users were taken into account in detail in the (joint) product development.
“Here again, the focus is on: how do we ensure that our service agents and salespeople give maximum attention to the customer and can we, as VodafoneZiggo, even better serve our customers at the right time and place," Jouke said.
In other words: Together, VodafoneZiggo and Salesdock continue to look for smart improvements every day to offer agents even more convenience.
Le marché belge de l'énergie est hanté, où Luminus est l'un des plus grands acteurs. Outre la hausse des prix du gaz ...
More informationThe well-known brand ENGIE specialises in the production, maintenance and distribution of electricity and natural gas...
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